Draft for client review before publication.
Our commitment to you
Everyone who uses DRCF services has the right to be treated with dignity and respect, to make choices, and to be safe.
Your rights
- Dignity and respect — courteous, culturally respectful service at all times.
- Choice and control — you decide what support you receive, who provides it, and you may change providers at any time.
- Privacy — your information is protected and shared only with your consent.
- Safety — services that are free from abuse, neglect, violence and exploitation.
- Information — clear information about your services, in a way you understand.
- Feedback — the right to raise concerns without affecting your service.
Safeguarding
We take seriously our responsibility to keep people safe. Staff and volunteers follow DRCF safeguarding procedures, and concerns can be raised with any staff member or through our feedback and complaints process.
Freedom to raise concerns
Raising a concern will never affect the services you receive.